Active Listening
- Active listening helps the source of a message say what he or she really means
- involves being sincere in listening to find the full meaning of what is being said.
- Involves being disciplined in controlling emotions and witholding premature evaluations or interpretations.
- 5 Rules for being an active listening
- Listen for message content: Try to hear exactly what content is being conveyed in the message.
- Listen for feelings: Try to identity how the source feels about the content in the message.
- Respond to feelings : Let the source know that her or his feelings are being recognized.
- Note all cues: Be sensitive to non-verbal and verbal messages; be alert for mixed messages.
- Paraphrase and restate: State back to the source what you think you are hearing.
- Stop Talking
- Put the other person at ease
- Show that you want to listen
- Remove any potential distractions
- Empathize with the other person
- Don't respond too quickly; be patient
- Dont get mad, hold your temper
- Go easy on argument and criticism
- Ask questions
- Stop talking
- Feedback is the process of telling someone else how you feel about something that person did or said
- indispensible skill, particularly for mangers who must regularly give feedback
- takes for as evaluations and appraisals.
- When poorly done feedback can be threatening and cause resentment
- When done properly, can be listened to, accepted and used as an advantage.
- To ensure feedback is useful and contrstutive sender must recognize when feedback is beneficial.
- Guidelines for giving constructive feedback
- Give feedback directly, and with real feelings based on trust between you and the receiver
- Make sure the feedback is vaild; limit it to things the receiver can be expected to do something about
- Make sure the feedback is valid; limit to things the receiver can be expected to do something about
- Give feedback at a time when the receiver seems most willing or able to accept it
- Give feedback in small doses; never give more than the receiver can handle at any particular time